All images and content on this website ©2011, Johann's / Gary A. Craghead, unless otherwise noted.
All prices and policies on this site are subject to change without notice. For the most current prices and policies, please see our printed terms, available at our physical location, or request a PDF copy via email.
We accept Visa, Matercard, American Express, & Discover, as well as checks, money orders, and cash.
For larger projects, we generally request a deposit, based upon the estimated costs of materials.
Full payment is due prior to final delivery.
Commercial clients may qualify for credit. Our standard terms are net 30 days. Other terms are available upon request.
Estimates are approximations of anticipated costs. They do not represent actual final costs. We do, however, endeavor to remain within our original estimates as much as possible.
Our standard labor rate is billed 15 minute increments. We charge a minimum of one 15 minute increment. We do not publish our standard rate to the web; please visit our studio or inquire.
Pickup & Delivery Policy:
We can not pick up or deliver items, however, we will upon client request ship items via a delivery service or a shipper of the client's choice.
All items picked up by the client are considered delivered at our location effective upon acceptance of invoice.
Items shipped are considered delivered upon entry into the system of a third-party delivery carrier's system. Or default carrier is the United States Postal Service; other carriers are available upon client request.
We do not insure shipments unless requested by the client.
Refunds & Returns:
The client is responsible for clearly and concisely communicating the desired outcome of their project to us prior to the start of work. This includes functional and aesthetic elements, such as colors, shapes, and special placement of fabrics.
We're more than happy to work with you to meet your desires, so please, if you have specific requests, outline them to us prior to the start of work.
Absent of client supplied guidance, we will undertake the job to what we feel is the best possible finish nearest to our original estimate. In these circumstances, we cannot be held liable if the end results do not match preconceived outcomes.
We do not deliver substandard work to our clients. If, however, something does not appear to function properly, or if some flaw has escaped our notice, we will do our utmost to rectify the error.
We will only provide refunds if the end product cannot be repaired by us. Refunds will not include the costs of shipping.
All requests for repairs, alterations, or refunds must be made within a period of 30 days after delivery.
For retail items purchased from us, we will give full refund if the item is returned undamaged within 30 days of sale.
Gary A. Craghead, Principal Consultant
M-Sa 10-6 Pacific | Closed Sundays
12205 SW Hall Blvd. Tigard OR 97223-6210